Modavo Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
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Country United States
Victim Location NJ 07950, USA
Total money lost $75
Type of a scam Online Purchase
I immediately contacted Modavo US to request a full refund. In response, they informed me that I would need to return the item to their factory in China at my own expense, despite the fact that shipping costs would exceed the price I originally paid for the product. This information was not disclosed at the time of purchase, making the return process unreasonable and unfair.
After multiple attempts to request a U.S.-based return location, Modavo US refused to provide one. Instead, they initially offered a 20% refund if I kept the defective item and later increased the offer to 30%—still requiring me to keep a product that did not match its description.
Their return policy on their website does not mention that returns must be sent to China at the customer's expense, which is misleading. This practice seems deceptive and imposes an unfair financial burden on consumers who receive misrepresented or defective products.
Desired Resolution:
I am requesting a full refund without the requirement to return the item to China, as this was not disclosed at the time of purchase and the product is not as advertised.
Scammer's email [email protected]
Country United States
Victim Location NJ 07722, USA
Total money lost $150
Type of a scam Online Purchase