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Mariaandsofia.com

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Mariaandsofia.com Reports & Reviews (5)

• Jun 22, 2025

This company presented themselves as a Canadian business and described their tops as cotton and linen and their shoes as genuine leather. When the order arrived, the shirts were made of cheap polyester and the plastic shoes were not even the same as the ones in their website. When I tried to get a refund, they offered me a credit to be used on their website. I finally got a return order form and will be sending everything back but I’m not sure I will get my $ back.

• Jun 16, 2025

False advertisement of products which if received, is nothing like what was advertised. Assumed false identity, products are cheap knockoffs of what is shown in the image advertised on the website. They went as far as taking over another former stores FB page it seemed, where there was proper posts and reviews and used it to mislead consumers. They have now hidden the former posts and hidden all comments. None of the products received, I only received half of my oder as well, products were not legally imported into Canada, as they have zero labels, no care and content, no brand, nothing.

• May 27, 2025

Clothing company said to be in Vancouver going out of business and selling off all stock.

• May 22, 2025

I saw a Facebook ad about a seemingly charming boutique in Vancouver. On their website, their clothes were advertised as cotton and linen and looked high-quality. According to the site, they were closing the store, and the story behind it was somewhat compelling. In retrospect, I should have researched the company more before purchasing. I did receive clothes, and they were absolutely awful. Made of the worst-quality, see-through polyester and terribly sewn. No packing slip. No response to my complaint email. The worst thing is that they have my personal information. Do not purchase anything from Maria and Sofia Vancouver!

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• May 22, 2025

I ordered three items: two blouses and a pair of shoes. They came in good time but were not at all as described on the website. One blouse was not cotton but some synthetic, poor quality and the other, of very poor quality and marked large but tighter than the other, marked, small. The shoes were synthetic- not leather, much smaller than the chart described. The website said that they were closing so I thought that this explained the much reduced price though they weren't cheap. When I requested the procedure for a refurnd, I received the following email: Thank you for your feedback. Since you’re such a valued customer, we’ve looked into some simpler, more convenient solutions—so you don’t have to go through the trouble of sending the item(s) back. We’re here to make things as easy as possible for you!

Here are a couple of alternatives you might find easier:

Option 1: Enjoy an immediate 20% partial refund to your original payment method. You don’t need to return anything—just keep the items and use your voucher whenever you’re ready.

Option 2: If you’d rather not go through the return process, we’d be happy to offer you a 50% Gift Card for the equal value of your purchase. You can use it anytime on a future order—no need to send anything back! It’s our way of making things easy and showing how much we appreciate you.

No problem at all if you’d still like to return the items — we completely understand! Just so you’re aware, returns are sent to our international warehouse, and as mentioned in our policy, the return shipping cost (usually somewhere between €20–€80, depending on your location) would need to be covered by you. Please complete the attached Return Request Form and include it on the shipment.

This way, you can skip the hassle of shipping and still enjoy something you truly love. Please let us know which option feels best for you, and we will take care of everything.??

Warm regards,

Maria & Sofia

After a few emails, I did finally get the address for the return and it is in China. Though the website did mention that the returnee payed the costs, I expected that to be in North America, at least. I'm now not even sure that the address in China is valid and that I will be out a further amount. To add to this, I am concerned that I used my credit card for this purchase and that they now have my information...

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