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Kissprom.com

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Kissprom.com Reports & Reviews (1)

- Buena Park, CA, USA • Apr 04, 2025
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I ordered a dress from this business. The dress arrived and it was the wrong dress, color, the wrong sizing, and the glitter was falling. Nothing matches the picture and the description on the website. I tried contacting their customer service chat on the website and ask them to call me. They did not call me and they also DO NOT have a phone number for a business. They used the chat on their website instead. At first, they were willing to do a return but I told them I willing do the exchange because I need a dress for an event. They provided very vague instructions and just said return the dress and buy a new one. They did not provide me with a shipping label or explain the process of exchanging an item. They never contacted me again to follow up.

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