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Indigopetco

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Indigopetco Reports & Reviews (5)

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I was so excited to see a solution to dog hair in the wash cycle when Indigo pets popped up in my sponsored ads. I read through the comments and their site reviews and decided to go ahead and order two of the hair catchers. I tested them as soon as they arrived and they are a giant HOAX. I attempted multiple times in various ways after reaching out to their service team for a possible solution. They don't work with just one, they don't work with two. In one correspondence to me when that wasn't working they mentioned 2-3 of them. I have two and I REFUSE to purchase another one considering the first two haven't trapped a single hair. I have recorded video and taken pictures of my findings and reached out to indigo pet. While awaiting their reply I found on their site they do not offer refunds and therefor no satisfaction guarantee. They have disregarded my concerns and offered nothing helpful for the $30 am out. I could pay more money to ship their faulty traps back to them and receive a credit in which I might possibly pick up a non faulty product…but based on my experience, I don't wish to spend another dollar on this company. I wish there was better recourse for these type of companies because it's a giant scam.
Faulty products and poor service!

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- West Simsbury, CT, USA
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Indigopetco advertises pet products/toys. I ordered items prior to 2020 holidays, and have not received them as of 1/25/2021. There is a USPS tracking number which indicates the items are in "pre-shipment; Your package is on its way to a USPS facility." I messaged the company on facebook and was blocked. I emailed the customer service email address they provide on their website, and have had no response. They gladly took my money ($66.39 US), but will not respond. I should have researched reviews and the ScamPulse.com complaints more thoroughly.

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They seemed like a legitimate business. Ordered several products for my cat over a month ago and still haven’t received anything. Gave me a fake tracking number and won’t answer my emails. Read about other people who had similar experiences in which they paid for things they never received.

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- Corte Madera, CA, USA
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I ordered a product off their website. Problem is, it’s terrible quality. They claim to have a refund policy within 14 days, which I initiated. But for over a month now I cannot get Indigopetco to respond to my several communication attempts. They only have an email or an online contact form to fill out. Which I have done so on many occasions (I have documentation of 6 attempts).

Clearly this business is out to scam

People for money by providing terrible terrible quality products and having zero customer service center.

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- Corpus Christi, TX, USA
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Purchase from the website on03/26. After several contacts by Instagram and email (they don’t have a physical address or number listed) they keep telling was on its way and lying / I have all conversations and the false tracking number. Could not attach all.

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