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Eicgo.com

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Eicgo.com Reports & Reviews (2)

- Albany, NY, USA • Apr 02, 2025
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I purchased a Adjustable Posture Corrector Belt × 1. When it arrived, the size did not match as described on their website. It also had terrible odor to it. I sent them a request for refund. They said they can only refund me 10%. I told them that was not acceptable I wanted all my money back. They then offered to refund me 15%. I also asked for their address to send the item to. They stopped replying to my emails.

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- Cincinnati, OH, USA • Mar 28, 2025
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I purchased an adjustable posture connector belt from a company online called EICGO.COM on March 8, 2025. I was given an order number, and shortly after the purchase I noticed that another name was listed as the contact and it was associated with writing in Chinese. I tried to cancel the order by filling out a contact form on the Eicgo website but the message I received said no such order could be found. I used the email (**********************) that was listed on the website to stop the order and receive a refund, but I received a message from EMMA that said the item had been shipped and could not be stopped. That message was stated as a service from Eicgo Shop, delivered by Zendesk. The item came to my home on March 26, 18 days from the time of purchase and it was delivered in an unmarked car. A tracking number listed under a company called Global Logistics Track Platform reported on March 23 that the package "was undelivered due to unknown reasons. Please contact the logistics provider WanB Express for handling". There was no phone number for me to contact Eicgo, so I returned the item to the Eicgo shop in New York City which was had an address listed on the website as EICGO, 20 W 12th Street, New York, NY 10011. I told the person at the email address ([email protected]) that I returned the item and that I wanted my money back. I received a reply from someone at that email who said that their return address was in their warehouse located in Hong Kong. No where on the website shows a phone number or an address where to return the purchased item. Everything about this transaction was fraudulent from the start. I am reporting this to your organization so no one else has to go through the aggravation that I had.

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