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DTA Ecommerce/ 199xshoes.com

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DTA Ecommerce/ 199xshoes.com Reports & Reviews (1)

- Killen, AL, USA • Jan 09, 2026
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I ordered the shoes online on 11/29/25 as a Christmas present for my daughter. I received a notice the item had shipped on 11/30/25. I did not receive an estimated delivery until mid-to-late December stating the item would be delivered by 12/23/25 at 9:00 p.m. Once that time passed with no delivery, tracking showed in transit 12/23/25 and did not progress further. I emailed customer support numerous times requesting a refund and was told to be patient and wait on delivery. I filed a claim with the Post Office on 1/9/25 and again requested a refund from customer support. I received an email that they would ship the item again by Fed Ex, it would arrive quicker and if the original item were to be delivered I could keep it for all of my trouble and frustration. The email stated I must agree to have the item shipped again in place of a refund. I replied that I would not agree to having the item reshipped and was requesting a full refund instead. I have not heard back.

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