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Dresshead Reports & Reviews (11)

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I ordered four items mid-March 2022. The items arrived 2-3 weeks later, however neither item was as it appeared on dresshead.com. The material was very cheap and the sizes were completely off. I have been trying to return for a full refund, but I am only told that the warehouse is in Hong Kong and I have to pay for shipping there. My original packaging clearly has a return address of New York, but I have no way of guaranteeing I'll get my money back. There is no telephone number to reach this company. HELP!

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This company is a SCAM! I bought three summer dresses and ordered a larger size than I actually wear and almost a month later received the items. They were still too small and the material was so thin u could see right through them. I contacted them on instructions on how to return and all they keep telling me is that I have to pay to ship them but still have yet to receive the address to return.also the package was sent from NJ so why do I have to send it back to Hong Kong? I do believe that they don't want the items sent back to them. Please beware of this site. It is a SCAM!!!!!!!!!!

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I purchased over $200 Worth of clothes from dresshead. The clothes are poor quality. They look nothing like the photos. Everything is too little. The shoes have dry glue on the sides. I paid 3.28 additional per item for shipping. I am wanting to return everything. They have asked for shipping upfront but it has already been paid. I requested the correct address. Now I am not getting a response. Very unhappy and would love to get my money back.

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I placed an order with dresshead. It took almost two months to get my items. Everything was too little. The material wasn't the same as online. The shoes still had dry glue visible. I had to pay 3.28 per item for shipping. I have been trying to return everything.. They are asking for shipping the go along with returned items. I asked why am I paying twice for shipping and handling. I requested the correct address and no response.

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- Culver City, CA, USA
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I purchased items off this site months ago and still have not received my order. I have contacted them several times and have been told the address I provided was fake and they are refusing to give me a refund.

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Even though right on the website it states that they will take back any returns as long as it hasn't been worn, they refuse to do so. I received 4 pairs of pants and they were all supposed to be the same size, one I could pull on but not button, one I wasn't able to get past my hips, and the other two wouldn't even come close to going over my thighs. When I contacted Dresshead they replied with, "Dear customer:

you can check the size chart posted on website.

all of them shipped as per your order list.

Sincerely,

Lucia from DressHead". Refusal to do anything about it. YEt this is their return policy, "At DressHead, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.Do I need to send products all the way to DressHead?

European customers can return their products to our European warehouse, US customers can arrange a pickup by UPS at the specified address.The products are fine, but I changed my mind

Products with no quality-related issues can be returned within 30 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees. For customized wedding dresses a free lifetime alteration service is available.Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees."

Disappointment and anger is all you get from this store. China is not a place to order ANYTHING from. This company should be made to take down their return policy and replace it with one that says good luck!

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- Richmond, VA, USA
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I received an email from this company thanking me for being a customer and asking me to confirm my shipping address. I’ve never heard of this company before and don’t know how they got my address.

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I ordered sone clothing, shoes and a purse abd first they took forever to arrive and when they did they were poor quality. When I tried to return them to get a refund I was told that I had to return it to Hong Kong and that I had to pay for the return. I was never guven an address to return the nerchandise despite emailing about a dizen times. Their website clearly states returns are no problem abd beither are refunds. Their website also stares that merchandise ships from within the US none of this is true. They are nothing but a scam. Please investigate.

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Ordered items per the size charts offered. sizing way off. items incredibly small. just wanted to return and exchange. no response for days, then only "you have to pay return shipping to China". that is all. no phone number, no address, no sorry, no exchange offer. nothing. I said I would pay just to make them have to mess with it at their end and requested address yet again. same response...."you have to pay return shipping to China". Nothing else. They have huge red banner on website about guaranteed returns. I just wish they weren't allowed to have website up.

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- Waterford, VA, USA
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This business took my money for ordering two dresses, then did not ship the dresses. They sent a tracking number, but it never showed shipped. I've included the emails exchanged with them.

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Subject: Re: Your clothing has been shipped out from DressHead 2 days before

From: DressHead ([email protected])

To: [email protected];

Date: Wednesday, January 11, 2017 3:05 AM

Dear customer,

Sorry for the delay.

USPS tell us the customs have found someone else's package have contraband.

They start to open packages and check one by one .

Many orders has been delayed recently.

It may take 5-7 days to arrive.

Could you please wait for a few days?

Sincerely,

Alicia From DressHead

From: D Texas5

Sent: Wednesday, January 11, 2017 1:12 AM

To: DressHead

Subject: Re: Your clothing has been shipped out from DressHead 2 days before

Please refund this purchase.

Thank you,

Deanna Solomon

From: DressHead

To: D Texas5

Sent: Friday, December 16, 2016 2:57 AM

Subject: Re: Your clothing has been shipped out from DressHead 2 days before

Dear customer,

Can you let us contact USPS at first?

Sincerely,

Alicia From DressHead

From: D Texas5

Sent: Friday, December 16, 2016 7:02 AM

To: [email protected]

Subject: Re: Your clothing has been shipped out from DressHead 2 days before

Where is my package?

It has been almost a month, and it is not here.

I appreciate any help in getting this package to me or refunding my money.

Thank you,

Deanna Solomon

From: "[email protected]"

To: [email protected]

Sent: Wednesday, November 16, 2016 4:44 AM

Subject: Your clothing has been shipped out from DressHead 2 days before

Dear customer,

Thanks for being a customer from DressHead.

Your clothing has been shipped out 2 days before.

The tracking number is

LT419097934CN

Please track it on 17track.net or USPS.com

It will arrive in 8-15 days

Sincerely,

David From DressHead

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I purchased a Maxi Evening Dress - Chiffon/Open Back/Empire Waist

http://www.dresshead.com/maxi-evening-dress-royal-blue-chiffon-open-back-empire-...⇄ />
Size: 4XL, Color: black

$31.99 on 09/20/2016

When my dress arrived on 10/8/2016 it was at least 3 if not 4 sizes too small. I have emailed them at the email address they provide on their website. They have not responded to the multiple emails that I have submitted.

Contact Us

By Email

[email protected]

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

Customer Service:

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress. We normally respond to all tickets within 5 hours.

I also mailed a letter to the address given. My letter was returned as NSN on 10/12/2016.

Refunds & Returns

Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only. Due to health regulations, we are unable to exchange or refund on any underwear, earrings, or contact lense purchases. We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached. See below for the time frame your exchange or refund must be made in:

Refunds and Exchanges (full price items) - 30 Days from date of purchase

Refunds and Exchanges (sale items) - 30 Days from date of purchase

REFUNDS AND RETURNS ARE NOT AVAILABLE ON FREE PROMOTIONAL ITEMS

I have not been able to locate a phone number and would like to return the dress and get a full refund.

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