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Donnasdresses.com Reports & Reviews (22)

- Baton Rouge, LA, USA • Sep 28, 2026
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In early July 2026 I went online to Dillards sales thinking that I was actually shopping from Dillards. I saw a great dress for a good price and purchased it only to discover that I am paying a company pretending to be Dillards. Turns out to be Donna's Dresses, a fake company under Gallery Complex LLC. After 3 weeks I emailed this fake company to ask when I could expect to receive the dress. I received the news that the dress was on its way. That was 3 months ago.

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- Athens, OH, USA • Sep 14, 2026
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I ordered a dress online thinking it was from a reputable company in the United States because of the information given with their contact phone number and business address in Sherman Oaks, CA. When I received the dress, I realized it was a scam because of the poor quality. I sent an email to the company and was told they were in China and it would cost me $100+ in postage and charges to return the dress. They offered me 15% - 40% discount as the emails progressed and I could keep the dress. Since no one in their right mind would pay $100+ to return an item that cost only $60, this was not an option! This is a scam and, in my opinion, fraud. I have the email messages but can't attach them because you only allow one attachment. I can email the information to you if you give me an email address.

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- Athens, OH, USA • Sep 14, 2026
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I ordered a dress online thinking it was from a reputable company in the United States because of the information given with their contact phone number and business address in Sherman Oaks, CA. When I received the dress, I realized it was a scam because of the poor quality. I sent an email to the company and was told they were in China and it would cost me $100+ in postage and charges to return the dress. They offered me 15% - 40% discount as the emails progressed and I could keep the dress. Since no one in their right mind would pay $100+ to return an item that cost only $60, this was not an option! This is a scam and, in my opinion, fraud. I have the email messages but can't attach them because you only allow one attachment. I can email the information to you if you give me an email address.

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- Guthrie, OK, USA • Sep 11, 2026
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Email looked legitimate. I ordered two dresses that were on the "website". After 16 days with no delivery or tracking number, I searched to see where this company was. The phone number was out of order and the website was not available either. I have contacted my credit card company to alert of the fraudulent purchase.

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- Sacramento, CA, USA • Sep 04, 2026
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Placed 2 orders for evening dresses which were delivered as expected. But the items were terribly wrinkled, poor quality and did not fit. Wrote an email to ask for address to return items and received no response. Tried phone number listed on website and it was a disconnected number in Wyoming state.

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- Pasadena, CA, USA • Aug 24, 2026
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Purchased a dress online from a website claiming to be a boutique business located in Charleston in business for 35 years "Donna's Dresses". What I purchased and received are nothing like each other. It is the cheapest printed polyester garment that looks like a child made it. The label says "made in china" and 100% polyester, sewn with an overcast machine and very poorly constructed. I am attempting a return but know I have little chance of getting any money back.

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- Blackwell, OK, USA • Aug 24, 2026
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Donna's Dresses claims to be a US based company. The dress was nothing like the picture. Only contact is through email & if I want a refund, I have to pay to ship it back to China. One label on top of another on package & it shipped from a completely different state. The authorities need to do something about these scam artists!!

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- Louisville, KY, USA • Aug 23, 2026
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I ordered a dress from Donna's Dresses. The website looked legitimately owned by two sisters in Charleston SC. I knew something wasn't right when they sent the tracking info to me and it was coming from China not South Carolina. When I got the dress it was nothing like the one I ordered. Bright red color- not "wine" as shown on the website. Very cheap material, terrible workmanship-crooked zipper. Just awful. It literally looked like a Halloween costume. I contacted their customer service email that was on a card in the package. It bounced and said it did not exist. I then went to the website and used a contact email on there. I requested a return and refund. They responded and asked for pictures. I tried to send them but was blocked. I also tried to email them to explain the problem using from the same email thread (as they requested) and it was blocked. I'm glad I paid through PayPal and didn't give the website my credit card number. Very disappointed.

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- Longview, TX, USA • Aug 19, 2026
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Ordered dresses from Donnasdresses.com and never received them. Emails got response but no results. I had to file a dispute at my bank after 6 weeks to get money back.

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- Greer, SC, USA • Aug 18, 2026
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I ordered 2 dresses online from a website that advertised its location as Charleston, SC and easy returns within 30 days. The dresses arrived after several weeks and were too small and of poor quality. I immediately requested a refund. Instead, I was offered a larger size. When I declined and asked for a refund, I was told the dresses would have to be returned to an overseas location at a cost to me of between $80 and $115. OR I could elect a refund of about $15 if I chose to keep the dresses. I responded that I would return the dresses to the Charleston, SC location and also filed a dispute with my credit card company. At the time, I believed there was a brick and mortar store in Charleston, SC, but have since learned that no store front exists as described on their website https://donnasdresses.com/

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- Newtonville, MA, USA • Aug 14, 2026
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I bought a pretty dress from a website. The dress was not well made, not good quality, and did not fit. The return instructions told me to email them. I did, and did not hear back. So I called. The call registers as "Yellowstone National Park" but says that the line is disconnected. It's a scam!!

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- Belleville, IL, USA • Aug 06, 2026
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I purchased a dress from Donna's Dresses but realized within a few minutes that the company seemed like a scam. I emailed the support email address and asked for a cancellation within 20 minutes. The policy only stated that I was able to cancel my order within 4 hours, but they told me it had to be fulfilled. When I received the dress, it was poor quality, unlike the photo online. When I've emailed to request a refund, no one has responded to me.

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- Vancouver, WA, USA • Aug 06, 2026
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Purchased 2 dresses April 6, 2026. Never received them. Several emails from them promising to look into the issue.

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- Los Angeles, CA, USA • Jul 21, 2026
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I ordered a dress on the website Donna's Dresses and received a few emails confirming the order and shipment. But when I tried to track the shipment, it said the order#16531 and tracking #YT2619900706000742 are invalid. The phone number provided by the website (307) 430-1125 is unreachable. I guess the address is a mailbox.

I paid via my Visa credit card.

Now I will have to try to get my money back, request a new credit card, and go through all my autopay setups to change the card number. It's extremely stressful and upsetting. Please stop it by reporting it to law enforcement. Thank you.

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- Somerville, MA, USA • Jul 20, 2026
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Donna's Dresses bills itself as a small boutique dedicated to women who value comfort, quality and timeless style. They have beautiful photos of high-quality dresses online. Once a purchase is made, they take nearly a full month to get the product to the consumer, and then the quality is extremely poor (think completely transparent dresses). Once you reach out to their support line, they ghost you, then offer you a 10% credit if you return the items and pay for international shipping costs - this is a known scam. Their return policy is 30 days after receiving the items for a full refund. This is a well-documented, total scam, and they function under a number of names including GoldenPaws Boston, Donna's Dresses, Frugaze, Mary & Linda Nashville, The Hyper Run, Selena Rose and Gallerycomplex LLC.

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- Castle Hayne, NC, USA • Jul 17, 2026
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I purchased what was advertised as an elegant pantsuit, but instead I received one of the ugliest dresses I have ever seen. I immediately attempted to contact the company to request a refund by emailing [email protected], but the email address is not valid. I then tried calling 307-430-1125 and that number is also not working. This experience has led me to believe that this company is operating fraudulently. They appear to be using invalid contact information, making it impossible for customers to obtain support or refunds. I suspect the company is based overseas and is misleading consumers through deceptive business practices. I am requesting an immediate refund and will be filing a complaint with my credit card company and the appropriate consumer protection agencies if this matter is not resolved promptly.

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- Guilford, CT, USA • Jul 17, 2026
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Similar to the other reviews. I was disappointed with the quality of the products and was told I had 30 days to return them. I reached out to the email on their website to return the items and they kept on stringing me along trying to entice me to keep the items by giving me 10% discounts. It has been several weeks and I still have not received an address to send the items back. The phone number for customer service is Yellowstone National Park. Beware they are advertising on Facebook and other social media platforms.

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- Valley Park, MO, USA • Jun 25, 2026
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See trustpilot review for details but basically they purport to be a US company in Charleston but products come from China to a guy in CA. Ordered velvet dress and another of "high quality material" and polyester arrived. Shipping cannot be tracked and company tells you to be patient. Repeatedly, told to refund order because 1st they could not tell me when it would arrive and then 2nd - allergy to material. Refuse to provide a return address. Then offer a 10% refund and customer pays shipping. Again explained their dishonesty caused problem and they needed to pay shipping. You tell them you want a refund and shipping address and they say, when you decide how you want to resolve the matter to let them know.

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- Rockton, IL, USA • Jun 18, 2026
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The dresses ordered were 2 to 3 too small and when I requested returning for 100% refund, I was threatened that the costs to return to China would be outrageous and they would give me a 15% discount, about 7 or 8 emails were sent and they reduced the discount to 50% off. I finally contacted my credit card company to dispute. A week or so later I was sent an address to send to China. NO receipt was enclosed in the package with account information and I was emailed a form that they wanted me to fill in my credit card account number. I then got a warning from my anti-virus program that I've been compromised in the dark web. I am waiting on the credit card company to settle the dispute until I can close the account. SO FRUSTRATING!

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- Evans City, PA, USA • Jun 10, 2026
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They signed every inquiry from me with the name, Donna. They answered my inquiries about shipping, about being very, very sorry. I ordered it in March and received it in June. It has a tag on it that says 'Made in China' and it is VERY cheap. The website looks like a store in Charleston with normal people and good quality photos. I am asking them to send me a return label so I can get rid of it.

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