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AromaEasy CandyMissie Inc

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AromaEasy CandyMissie Inc Reports & Reviews (2)

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I ordered products online from what I thought was a legitimate product based company here in the US/China. Before ordering I was noting that the products shipping date which was 2-3 weeks. With that being the shipping time I went ahead and ordered the products. I immediately receive an email of a picture of a house that is supposed to be mine, which was very creepy. They must of looked up my address on google maps and tried to pinpoint my house. I then received a second email that notified me that my products would not be here for 5-7 weeks. I immediately responded back to cancel at which they led me down a long rabbit hole of what's app conversations and emails because they would not give me return address to send back the products once arrived and to get a refund.

I believe that they have been intentionally continued conversations with me because they had all intentions to keep my money regardless of if the products showed up or not.

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• Oct 26, 2023
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Dear Kiandra,

We sincerely apologize for the inconvenience you experienced with your recent order from AromaEasy. We value your feedback and are committed to resolving the issues you have encountered.

Regarding the delay in the shipping timeframe, we understand how this can be frustrating and we apologize for any miscommunication. We are willing to offer you a full refund or a replacement for the products you ordered. Our team is also reviewing our communication and shipping processes to prevent such issues from happening in the future.

We are concerned about the emails you received and would like to investigate this matter further to ensure the privacy and satisfaction of our customers. We assure you that this is not a typical experience and we are taking steps to ensure better service in the future.

We would appreciate the opportunity to discuss this matter further with you. You can reach our customer service team at +1 (240)258-7761 or via email at [email protected]. We are here to assist you and ensure your satisfaction.

Thank you for bringing this matter to our attention. We hope to have the chance to serve you better in the future.

Warm regards,

Ella
Customer Service Manager,
AromaEasy

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