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[email protected] Reports & Reviews (1)

- Beaumont, TX, USA • May 01, 2025

Received an email that stated a subscription had been automatically renewed for 1 year in the amount of $299.99 an it was successfully processed for May 1, 2025, using my registered payment method. Provided details of item, order number, and payment method. And a payment receipt was attached for my reference, along with a phone number of 1-818-675-5102 to the customer support team.

I callex the support number and asked where was this amount debited from snice I did not authorize this payment. I was told this could automatically be debited back to my account but I needed to go on my computer and type in pcust.us in my google chrome. Then a reference number needed to be typed in 42975 authorize a link to be downloaded on my computer, then open the link fill out the cancelation form. Once the cancelation form was completed I would receive a cancelation 4 digit umber. Then I was to open up another tab in my google chrome typu in my bank name, open up my account and check yes I authorize a refund of $299.99. I informed them I did not need to do that on my computer I could check that on my phone.

They were very insist that it had to be done on my computer, I also noticed my mouse moving on my computer and I was not moving it myself. They had downloaded something on my computer where they had control I immediately shut off my computer and the agent Brian Williams continued to tell me he could not show me all the charges to my account without me turning my computer back on.

I informed him I would be calling my bank to block any charges from his company and hung up. They tried calling me back twice.

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