SCAMWorterris Reports & Reviews (9)
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PLEASE MAKE SURE TO CALL PAYPAL AND DON’T STOP CALLING UNTIL YOU GET SOMEONE ON THE PHONE. Be very clear that this is a scam and these people are criminals. The Paypal agent I spoke with changed my dispute in my favor and told me to file a claim on ic3.gov with the FBI. Once I did this and uploaded proof to paypal, they refunded my $66.94 for this stupid, piece of garbage chair I received.
DO NOT TRY TO CONTACT THE COMPANY THAT SCAMMED YOU. These people are violent criminals. I found a # to call them on one of the review sites and they gained access to my computer, hacking in to my accounts and it was terrifying. They will stop at nothing to scam everyone and the unfortunate thing is that FACEBOOK & PAYPAL are happy to support them in doing so. We must let Paypal know that it is unacceptable to side with a criminal company asking the scammed buyer to pay for shipping back to China for a product that we did not order.
I ordered 2 "Recliner Luxury Chairs" from their website, both of which were advertised to have a head rest, a cup holder and a pocket for your iPad/iPhone. I spent $129 for both chairs. I was sent 2 COMPLETELY different chairs. Both chairs were so small, my children could not sit comfortably in them, nor did they swing, recline, have a cup holder or an extra pocket.
I contacted customer service, for Worterris, and got no where. Automated responses, with none of my questions answered. I sent pics of what I ordered, and what I received, and they tried to tell me the product was the same, which was insane. Come to find out, they were intentionally false advertising on their website, and on Instagram. The chair that they claimed to have, and that I thought I was purchasing, was not even their chair. It is a Star Gazer chair. They must have stole the picture of the product, from another website.
I exchanged 40+ emails with customer service, repeatedly asking for a refund, or for the correct chairs to be sent to me. When it was apparent that they were not going to do either (and actually do not even possess the chairs I purchased), I ask for the contact information for a manager, or the CEO of Worterris, simply to let them know how their customers are being treated. This information was never provided, and I was consistently ignored. None of my questions were answered.
The chairs that they did send to me, are from China, therefore, to return them would have cost approx. $120 as well. Again, after 40+ emails, I was able to get a 50% refund, and now, have to keep the chairs that even my children cannot sit comfortably in.
VERY DISAPPOINTED! Worterris company is a complete SCAM!
Below, you can see pics of what Worterris sent to me, and what I had actually purchased. Two COMPLETELY DIFFERENT chairs.
[2020 NEW]Free Shipping Worldwide-Recliner Luxury Camping Chair×2 and got 2 backpacking folding chairs, not the same! I attempted to get my money back from all email addresses I found plus paypal, and nothing yet. Very upset.
Page in email : https://worterris.com/?source=email
Address in email: [email protected]
Another address found on website: [email protected]
Another address found on website: [email protected]
Address associated with Paypal link: [email protected]
Scammer's email [email protected]
Country United States
Victim Location MA 01463, USA
Total money lost $165
Type of a scam Counterfeit Product
I want to receive my money back AND I would like this ad removed from Facebook. Furthermore, I would like Facebook fined for allowing such ads to be run on their site. I would also like them held responsible for returning my money if I cannot (for whatever reason) get my money back from Worterris.
Here are the multiple replies I got:
“It may be that the product images of the website have not been updated, but it does not affect the use of its functions, please understand.”
“ We recommend that keep the item and you can give it to your friends as gift.Thanks.”
“ We did not send you the wrong product.We are very sorry to hear that the goods you received can not meet your satisfaction.”
“It may be that the product images of the website have not been updated, but it does not affect the use of its functions, please understand. Thanks for your feedback, we continue to improve our products.”
Over and over. Denial and no attempt to refund. Finally, I got the offer to keep the chair and get 15% of my money back or return the chair minus $20 shipping costs and hopefully be refunded within two months.
I’m currently fighting through PayPal to get at least half my money back.
I’ve included screenshots below. One of my confirmation with the image of the chair that WAS on their website that I bought. One of the chair I got (no reclining or swinging). And one of the current website listing (which still says reclining in the title but the image doesn’t recline AND it’s still not the chair I got!).
Scammer's email [email protected]
Country United States
Victim Location NC 27871, USA
Total money lost $68
Type of a scam Online Purchase