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NEX GROUP LLC

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NEX GROUP LLC Reports & Reviews (12)

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Someone I do computer support for tried handling an issue on his own, because he didn't want to bug me. He was trying to get in touch with Netgear support to troubleshoot his mesh Wi-Fi system. He managed to accidentally get in touch with these scammers under the name Nex Group. I believe they told him their name was N Solutions, so you might want to watch out for that too. They left a phone number on his taskbar, and that number goes back to Nex Group. I think they're connected.

Their process was to initially provide legitimate support. But, while they did this, they installed remote desktop clients on his machine, changed passwords on other accounts, and deleted security software. Then, they called him back saying additional work needed to be done. They charged him a couple hundred dollars, spent some time poking around on his machine, and then said they couldn't complete the work and they'd refund him. They managed to confuse him and get him to open multiple of his bank accounts. They had him type in the refund amount, then added and extra 0. From here, they pretended to be distraught because they'd be fired, since he was "refunded" a couple thousand dollars instead of a couple hundred. This money actually only came from another one of his accounts, not the scammer's. Eventually, they conned him out of somewhere in the neighborhood of $3,700, because they tricked him into sending the "accidentally refunded" extra money "back" to them via gift cards. At the end of it all, they changed his passwords on his machine so he could not get in. Luckily, they did not access the backup solution I had set up for him, so we were able to restore from a backup and clean the machine of all the remote desktop and other software they installed.

This is a very common scam right now. Please be careful and share the details of the scam with those around you so they know what to look out for. Hopefully the authorities find and nail these thieves. I believe the address on their website is fake (judging from Google maps), but I included it just in case.

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Trying to tell me they were cancelling services I purchased and deleting software that wasn't working but aggressively took over my computer and told me if I didn't do what they said my computer would be locked forever. Thankfully it isn't as of now.

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+1
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I’m out $216. On a “5 year owed. I just googled and found all these dire reviews. I feel like an [censored].

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- Bonita Springs, FL, USA
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Dear" User

Thank you for choosing Mc-Afee securities.(Crew)

That is just to inform you that your unfastened renewal of Mc-Afee guide & services, has been renewed successfully,

Before it became a unfastened service however now you requested to upgrade it into the premium offerings.

As in keeping with your request its accomplished.

In-voice Number - WFH446-SKY786

renewal amount:$349.99

Duration:2 years

Date:02/26/2021

Now the next renewal might be on 02/26/2023

If you want to terminate the paid offerings immediately,

You could touch us on: 1 (442) 259-4736



 

I never ordered Mc-Afee or Nortons from them. They have emailed and called numerous times and even threatened to " lock my computer forever" if I did not pay.

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- Iaeger, WV, USA
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I have tried to get my money back by phone several times......vendor stated I had 30 days in order to cancel they could not cancel for personal reason.........It is none of anyone's business why you cancel a subscription....I no longer need it I purchased it somewhere else.

all I have is what was sent to me in email.....nothing to upload.....

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Same thing happened to me, I called a number attached to a Netgear Webpage, thinking I was getting a NetGear affiliate, then mistakenly gave them access to my computer blah blah blah. I am usually very careful about strange calls, but because this number was attached to a NetGear website, I thought it was legit.

I'm lucky that all I'm out is 250 bucks. Thank goodness they didn't lock down my computer and so on. Now they keep calling claiming they're trying to give me a refund, but claiming that I have to go to my computer and "shut down the software (which I already had Geek Squad remove),...etc.

I never let them get that far, I also changed my bank card. Things were fine for about 8 months after I bought their supposed "services" and then I kept getting calls every single day asking me to go to my computer and shut down the software so they could "refund" me.

Terrified the crap out of me, so that's when I contacted Geek Squad and took my computer in to have all their stuff removed. Turns out, it was totally malware. So I'm out $250.

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I bought a Netgear router and needed tech support so I call the support number for netgear. At first they were very helpful and then the said I could buy a protection on the netgear from anyone getting in our computers. I agreed to pay the $499.99 for life of the netgear. After several months I started receiving calls saying I needed to upgrade my software for the netgear protection and they wanted more money. I refused to pay any more and they were very nice and said they understood, so they they would just keep what I have. Well several more months went by and they called again and wanted to refund our money because the software wasn't working anymore and we weren't protected. They then said they would refund the $499.99 and give me a trial version of the upgrade, I said ok. The they ask me log into my banking account so they could refund my money. At that time my husband call our bank to make sure our account was ok. The screen on my computer was showing that they had took all our money out of our account. I got made and told them to put back the money and said they were that the just was a mistake. They tried to clam they put to much money into our account and needed us to go to our bank and pull out what they overpaid and send it to them. I told them the were f... crazy and told them to get out of our account. In the mean time my husband was still on the phone with our bank and said everything was fine on their end. Nexgroup guy heard me talking to my husband about being on the phone with our bank and he said that if I didn't cooperate with him he would wipe our account clean. That is when I really got mad and cussed him out and hung up. The bank said our account is fine but we still closed it out to make sure. Don't trust netgear tech support they are a scam.

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I had issues with my NETGEAR Router and I called the 1 800 number and someone by the name of mr. Watson but sounded like Indian made me believe that he was Working for NetGear. he asked for my router modern number and serial number and he convinced me in allow him to check get control of my computer. He told me that I had security breach and I had a choice to pay for 2,3,5years protection plan. So I thinking it was NetGEAR I bought the 3year technical support plush whatever he did and gave me a custer case number. He followed up today to make sure my computer was running ok. He mentioned not to answer anyone that would metion any refund. I don't what to do.

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- Blanco, TX, USA
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We were attempting to have our Netgear router serviced, as we were attempting to pay for service the tech guy uploaded a contract for a 3 yr service plan, when we said we didn’t want they service, he still processed pmt for it AND FORGED my signature with a docu sign , I have a witness who can attest to this behavior and I’m out $220 . This happened through NetGear website, I will never use their products again.

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On May 18,this year I called 1877 851 1186 and to remove the virus in my computer, then the next day my computer was blank with the power on,I called them and ask why and they try to help and told me to tap this and that after maybe an hour nothing happened.Eric Johnson stated to find another computer and a flash drive but I couldn’t.So I was so frustrated and I googled and it was a success! So happy and called them back. I asked for my money back $189.99,David he calls himself a supervisor, he got upset and told me there is no refund for this service! So I called my Capital One credit card to dispute.After 3 months and paper works documents also the bad customer reviews submitted the Capital One was a failure with my dispute against Nexgroup LLC.I’m now afraid to used Capital One due to unsuccessful results of the dispute

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Bought a five year plan for technical computer support in early 2019 from NEX Group, LLC. About two weeks ago, was informed via telephone from a rep from NEX Group, that someone has hacked my computer and stole some info from my softwares. Hence, this rep from NEX said he would correct my computer for me, and asked to enter my computer to fix the problems, which I did. Said he could not correct all and offered to refund portion of my plan, and was going to refund $300.oo out of the $570.oo I paid for the 5 year tech support. This person whose name is Michael Andersen(?), also gave me his pass word to ensure that the hacker would not try to get hold of me, his P/W: NEX ******.

By me giving the OK to enter and fix the hacked portion of the software, he stole portion of my computer software, and used this info for his advantage, i.e., Bank info, etc. Michael Anderson (now I believe this is a fictitious name) said he would transfer that portion of the refund by a bank transfer, from his Chase bank to my ASB account. During the process, another "0" was added, so it appeared that the transfer made was for $30,000.00 instead of the $300.00. He sounded panicky, said he will lose his job if he doesn't get this corrected. I checked with my bank to insure the money was in fact transferred to my account. Yes it was, so I started the motion to return the money which was in excess of the $300.00. I returned a total of $28,500.oo. Said I could keep $1,500.00, for work and postage to return the funds.

LO & BEHOLD, that $30,000.00 that was in my account and of which I returned $28,500.00, was not his money!! It was mine!! He transferred the $30,000.00, not from his Chase Account, but from MY BANK, from another account I had, I did not know he had done me wrong until my bank statement arrived and I saw the transfer from my one account to another account of mine.

The scammer (Michael Anderson) worked for NEX Group LLC and he appeared to be just one of many scammers scattered throughout the US, i.e., from WELDON, CA, Santa Clara, CA, Cheyenne, WY, Georgia, Florida, S. Carolina, Michigan, etc.

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+6
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- Adelanto, CA, USA
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This company got into my computer with a number to Netgear. I was trying to get help with my router to netgear and they acted as reprentatives of netgear to fix my problem with changing passwords. And they lied and once they got into my computer they wanted me to purchase their software and kept stating they were able to convince me to purchase software to safeguard my comuters and phone. When I got off the line I found out they downloaded my information inti their system while adding new password to my router. They stoled my email by changing passwords and had to change it again. I had to purchase new router and their website is fake. They write out a fake contract while downloading and stealing your info.

I was able to cancel the purchase of computer security for 599.00 put a stop payment through my bank. But they still took 100. 00 dollars to cancel them.

They are thiefs and pushy liars dont fall victum of them.

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+4
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NEX GROUP LLC Contacts

NEX GROUP LLC associated photos:


Address:

1621 Central Ave Cheyenne, WY 82001, USA

Phone:
+1 (442) 302-2699 0 0
+1 (877) 851-1186 0 0
+1 (716) 350-3554 0 0

Website:

 nexgroupllc.us

This website was reported to be associated with NEX GROUP LLC.

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