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N2Invent Reports & Reviews (38)

How do I cancel automatic deductions from my bank account?

legitimate company

I have been in touch with the company owner who personally emailed me to resolve an issue I had with my drone. It had nothing to do with shipping or a refund. I was very satisfied with the product, how much it cost and how it performed. Shipping delays were to be expected as I was told. Customer service was slow but once I got in touch with the right party my concerns were addressed and I was sent a brand new drone. NO questions asked. I was assured that CoVid did have an impact on customer service in past but...they are trying very hard to address complaints and resolve product issues. This is a very decent TOY for the price.

Nov 14 2022

+1
Resolved
- Aurora, MO, USA

In March 2020, I ordered a 'wifi extender' device for $49.99. After 30 days, I contacted them at their email and they just told me that due
to the Covid pandemic, mail has been slow, so just be patient. Well, it's now twelve months later, five emails, three telephone calls and 2 letters asking for a refund. I no longer want any of their products, just my $50 back. They no longer answer emails or calls. What a bunch
of crooks.
Since I have contacted them, I have had to change my telephone number listed on the attached document.

Given the unprecedented circumstances of COVID-19, Lockdowns and slow port turnaround times contributed to worldwide supply chain issues and shipping delays. We decided to pause our business for 2 years until these issues were fully resolved. We recently reopened our business and noticed some old reviews such as yours.
Please kindly update your review or contact us if you never received a refund or product and didn't make a chargeback. We look forward to your response.

Been over a year passed, ordered off the internet, from TV add. Contacted them one month later got an exclusive reply, two weeks late emailed again, no reply tried to call, no answer. It was an emotional buy since I was interested in an inexpensive way to learn how to use a Drone for artistic and commercial purposes before investing in professional-grade equipment, but I made a foolish mistake for 105 dollars to a thieving lie.

+1

Ordered one and paid $105.90 for it on May 11, 2020. Emailed them 3 times, was lied to 3 times. December 15, 2020, no Drone, no refund.
[email protected]

+1
Resolved
- Broomfield, CO, USA

I purchased a drone in April 2020 and it's now December 2020. They were responsive in regards to me needing to update the shipping address as I moved (early June 2020).
When I followed up on the status over the following months, they claimed that it would take a while since the item was being shipped from China and everything was delayed due to the pandemic. Over the months, I have followed up many times to get an update, as the tracking number for shipment status never changed.
Once enough time passed, and nothing changed with the shipping status, I requested a refund. That is when their responses ceased completely. It's been over 7 months and I never received a shipping update nor a refund. When you try to track the item, USPS says that there is no package affiliated with that number.
After reading reviews from others, which I should have done before purchasing, the exact same thing has happened to many others. Not only that but what seemed to be a great deal was a rip-off as well. The same drone is supplied by others at a fraction of the price as the product is cheap and not well made. So not only are they making a profit by overcharging for a cheap product, they're straight-up stealing people's money by never even supplying the product to the consumer.
I've read in other reviews, that the same problem is occurring with other products from their website, not just the drones.
This company should not be in business as they are a total scam.

+1

I ordered the drone x pro they charged me twice refunded the 2nd charge but I never got my drone I paid for it why have I not got it I ordered it on May 8 2020 here we are in October still nothing why can't get ahold of no body at n2invent poooor customer service I wouldn't ever buy anything from them ever again EVER EVER! I JUST WANT WHAT'S MINE ONLY WHAT I PAID for

+1

They took my money and never sent my product!

+2

Total scam been waiting 2 months...and their not answering emails or calls.
Their False advertising.
No product or refund...I’m starting to believe there is no drone.
Since May 22 it has said waiting on shipping partner...I just want my product I paid for or my money back.
Eventually your site will be going down...I. calling the fed trade commission
IF YOUR INTERESTED IM BUYING FROM THIS COMPANY...STAY AWAY...THEY WILL GIVE YOU A FAKE TRACKING NUMBER.

Make sure you collect the tracking info...and contact your bank and dispute the charges, they will also investigate these s scammers...I hope they enjoy being investigated by countless banks, soon the government will step in and have this website taken down.

THIS ORGANIZATION IS BY ALL MEANS A SCAM. THEY GOT MY MONEY. IT IS UNFORTUNATE.
SAME MODUS OPERANDUS AS DESCRIBED HERE.

I ordered products from N2invent.com on June 30, 2020 and nothing has been received as of July 10,2020. The Company never mailed the products by USPS the post office said they never received anything from N2invent. to ship from California to New jersey? 5 Drone X pro @ $330.90 order Number 1D6512DDE2 ON 5/30/2020 THEY SAID THEY SHIPPED ON 6/16/2020 ? June 11, 2020, 3:25 am
Picked Up by Shipping Partner, USPS Awaiting Item tracking # 92748927005361010000695208 has never left CA, period.
ROWLAND HEIGHTS, CA 91748
Shipping Partner: PITNEY BOWES
Your item was picked up by a shipping partner at 3:25 am on June 11, 2020 in ROWLAND HEIGHTS, CA 91748. This does not indicate receipt by the USPS or the actual mailing date.

What is going on with you guys at N2invent.com your not telling the customers the truth just delay after delay , I want my refund of $330.90 ASAP according to the USPS they never received a package from you at N2invent.com.

Mr. Robert L. Coleman

+2

Since I ordered the drone x
a month ago notification stop Poppin up on my phone. I have never received the product. Can you please call me concerning this item. Or please refund me.

Concern paid customer
W Thomas

+1

We ordered a drone x and still havent recieved it , it has been in Rowland heights ca since June 11th and tracking number hasnt been helpful , we have started a complaint to USPS and BBB although it is a foreign business so goig through Gov consumer

Resolved
- Virginia, MN, USA

It appeared to be a legitimate advertising for these drones and reading reviews. I decided to get the promo for two drones at 50% off. One for myself and one for my son. Money was taken from my account givin a receipt with supposed email address. Cannot find anthing concerning this company and was taken for 185.90. It has been over 2 months and I have not recieve product.

Ordered a drone. Emailed them after searching for it. After 80some emails I still do not have drone. I got a handwritten check for 29 dollars to try n shut me up. Card I used doesn't take refunds back. Didnt know at the time. Then after continuing to email and ask questions they offered an extra battery free and made a label for it. That's all. This started april 28th. Now its June and I just want my money back. I'm afraid to try and cash the check they sent to me. Never received regular check from a business. It was all handwritten. Odd.
I'd say this is a total scam! I'm going to keep fighting. I'll tell anyone who will listen N2invent is a SCAM!

+1

We appreciate your time writing about us. Yes, we understand where it is coming from, If I am in the same situation I'll feel the same way. However, please know that we are doing our best to ship out orders on time. Its just cause of this global pandemic that our shipment from our international warehouse in China has been greatly affected.

We ship direct from the manufacturer to avoid tariffs and importing fees which in turn allows us to offer our customers the best possible prices.

We make it a priority to protect our customer's personal information. We encourage you to reach out to us privately by calling us at 1-877-607-0559 or sending as an email to [email protected]. You may also reach us at our website https://shop.n2invent.com/pages/contact-us.

We thank you for your cooperation and understanding during this tough times.

Regards,
Joshua

Resolved

After seeing what appeared to be legitimate advertising for these drones and reading reviews. I decided to get the promo for two drones at 50% off for my children. Money was taken from my account givin a receipt with supposed email address. Cannot contact or find anthing concerning this company and was taken for 185.90. Did not recieve product or email response

+1

We value your feedbacks and appreciate your time writing about us. Please, let me re-assure you that our Company is legitimate. We apologize for any inconvenience and frustrations we may have caused. We find it unacceptable that you received no response to your query, please trust us again and reach out to us.

We would love to offer our assistace with your concern and I am confident we can work together to get this resolved.

We make it a priority to protect our customer's personal information. We encourage you to reach out to us privately by calling us at 1-877-607-0559 or sending as an email to [email protected]. You may also reach us at our website https://shop.n2invent.com/pages/contact-us.

We thank you for your cooperation and understanding during this tough times.

Regards,
Joshua

Scam for sure , I never received my drone 105,00 loss , KARMA BIT**,,,,, LOL

Hi Kelly,

We appreciate your time writing about us. We would like to re-assure you that our Company is legitimate. We ship out orders within 9 business days after the order has been placed, however we expect a bit more delay due to the current situation.

Once the order has shipped, a tracking number will be emailed to the customer's email address on file. After receipt of the tracking number, standard delivery time frame is 10 - 15 business days at the latest. Due to the global pandemic, delivery time frame may take longer than usual. Rest assured that all orders will be delivered.

We make it a priority to protect our customer's personal information. We encourage you to reach out to us privately by calling us at 1-877-607-0559 or sending as an email to [email protected]. You may also reach us at our website https://shop.n2invent.com/pages/contact-us.

We thank you for your cooperation and understanding during this tough times.

Regards,
Joshua

Resolved
- Salt Lake City, UT, USA

Ordered a drone online through this company and they couldn't give me a tracking number or a straight answer when I would receive it after it and shipping costs had been paid for. Looked at all reviews and no one ever received the drone. They just take everybody's money and string everybody along. I am shocked to see an A- they deserve an F. Need to be shut down and charged criminally. Thank You

+1

We appreciate your time writing about us. We would like to re-assure you that our Company is legitimate. We ship out orders within 9 business days after the order has been placed, however we expect a bit more delay due to the current situation.

Once the order has shipped, a tracking number will be emailed to the customer's email address on file. After receipt of the tracking number, standard delivery time frame is 10 - 15 business days at the latest. Due to the global pandemic, delivery time frame may take longer than usual. Rest assured that all orders will be delivered.

We make it a priority to protect our customer's personal information. We encourage you to reach out to us privately by calling us at 1-877-607-0559 or sending as an email to [email protected]. You may also reach us at our website https://shop.n2invent.com/pages/contact-us.

We thank you for your cooperation and understanding during this tough times.

Regards,
Joshua

Resolved

Hi.
I bought a drone for $179.95 on N2 invent website with the hope of surprising my love one. I did it in April, and at the end of May, I still have not received despite being told that it has shipped several times
Anytime the customer service is called, i am always told that something happened with the technical team, and a shipping date is being prepared. I have had this message a dozen time.
I have gone to other website review just to find that about similar complaints from customer. This company is a total scam, and I will not recommend any purchase from it unless you wanna loose your money like me.
Hopefully they are going put out of business

We appreciate your time writing about us. Yes, we understand where you're coming from and we sincerely apologize for the frustrations we have caused you. However, please know that we are doing our best to ship out orders on time. Its just cause of this global pandemic that our shipment from our international warehouse in China has been greatly affected.

We ship direct from the manufacturer to avoid tariffs and importing fees which in turn allows us to offer our customers the best possible prices.

We make it a priority to protect our customer's personal information. We encourage you to reach out to us privately by calling us at 1-877-607-0559 or sending as an email to [email protected]. You may also reach us at our website https://shop.n2invent.com/pages/contact-us.

We thank you for your cooperation and understanding during this tough times.

Regards,
Joshua

Ordered DroneXp they said it shipped USPS on May 8th , USPS says they haven't received it yet . Ronnie said it would take 10-15 days max to reach me , this 5/26 .Times UP!

We appreciate your time writing about us. We would like to re-assure you that our Company is legitimate. We ship out orders within 9 business days after the order has been placed, however we expect a bit more delay due to the current situation.

Once the order has shipped, a tracking number will be emailed to the customer's email address on file. After receipt of the tracking number, standard delivery time frame is 10 - 15 business days at the latest. Due to the global pandemic, delivery time frame may take longer than usual. Rest assured that all orders will be delivered.

We make it a priority to protect our customer's personal information. We encourage you to reach out to us privately by calling us at 1-877-607-0559 or sending as an email to [email protected]. You may also reach us at our website https://shop.n2invent.com/pages/contact-us.

We thank you for your cooperation and understanding during this tough times.

Regards,
Joshua

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