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Stacees.com

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Stacees.com Reports & Reviews (4)

- Porter Ranch, CA, USA • May 02, 2024
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Stacees has a very professional website. However, if you purchase any garment and it doesnt fit you will NOT receive a refund. Despite the lie written on the website. I have a record of numerous chats and emails requesting information to get my refund. They just stopped responding once their scam went through. It's been horrifying!

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- Ashburn, VA, USA • Apr 04, 2024
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I purchased a standard size( not custom made) prom dress for my daughter on 03/08/24. The dress arrived on 03/22/2024. The strapless dress did not stay up and fit my daughter in the chest area. I submitted a "ticket" so that I could return the dress on 03/22/24. They responded via email 3 days later asking for photos of the dress with the tag showing. I submitted the pictures as requested on 03/30/24. They responded back via email on 04/04/24" considering to reduce the return cost, time and energy, I offer you a suggestion to see if it works, we would like to remake a new dress for you at the lowest price $50.00 including shipping, you could choose any styles and color you like, and we could offer you free customized size. Do you think this will work? You can resell the dress you have received at the second- hand market to get some money." I have emailed them back stating I want my full refund and to return the dress as per the company policy that is stated on their website. The website states that standard sized dresses are returnable if requested within 14 days of receiving the item. The dress purchased is standard size and not custom made. The website does note that custom dresses are not returnable which is understandable. The website states they provide "no worry return" and "worry-free returns are available for standard sizes within 14 days". I am awaiting their next response and have also reached out to my credit card to dispute the charge in case they don't allow the return despite stated policy.

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• Sep 05, 2023
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Their website says they refund. They are beating around the bush asking for 150.00 more for another poor quaility dress. They will not direct me to their supervisor, refund or allow me to return the dress.

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- East Taunton, MA, USA
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I have recently purchased a dress for my daughter’s prom. She looked at the site and it stated hassle free returns for 14 days. She received the dress and the material was cheap and it did not fit her. We attempted to return the dress but keep getting different responses like we will give you 40 dollars and you could resell the dress to make more money. There is no where on the site that states this would be the return policy. I explained that I just want my money back and I would like their address and phone number and have gotten no where. Please help. Thank you

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