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DTE Consumers Energy and Propane

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DTE Consumers Energy and Propane Reports & Reviews (1)

We have customers who receive voice messages that ask them to call 989-204-8810. The messages indicate that our customers have a past-due balance that needs to be cleared up and they mentioned us specifically as a supplier.

When customers call the 989-204-8810 number and auto-attendant asks them to "press 1 if you are a consumers energy cusomer," "press 2 if your are a DTE customer," or "press 3 if you are a propane customer." Customers then are prompted to leave a message for the scammer, who frequently identifies herself as Brenda, to call back.

In addition to trying to scam utility companies, the scammers go after customers of retail propane companies. It is believed that they are able to identify specific retailers to specific addresses (and hence telephone numbers) by looking at the retailer logos on tanks leased by the customers.

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