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Brahminshop

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Brahminshop Reports & Reviews (1)

I ordered a pair of sandals from Brahminshop, on May 19th, I received them on June 15th. The sandals don't fit, too small even though I ordered size 9, they are not size 9. Trust me, I bought another pair of sandals, and Tennis shoes form another company on size 9 , and the y fit fine. I emailed the person in charge, and explain that I want it to return them, and my money back. And this is what she responded to me. Like I suppose to keep sandals that I can't wear, and $6 compensation?

This is their policy.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

And this is what she responded to me. Like I suppose to keep sandals that I can't wear, and $6 compensation?

Dear ***** *********,

We are sincerely sorry for the inconvenience to you.

We suggest that you keep the item due to the long time and high cost of the return handling.

And we would like to give you a partial refund of $6 as compensation, is that acceptable?

Looking forward to your reply.

Have a nice day!

Best Regards,

Alisa

Please, help. Thank you!!

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