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SonoHearingAids

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SonoHearingAids Reports & Reviews (1)

- Franklin, WI, USA

I ordered hearing aids on-line from the company. I realize I should have checked before I ordered but I could not find any of the names listed on the website as researchers. Within a half hour of ordering I called the toll-free number and was on hold for 15 minutes with finally being asked to leave a message. I have yet to receive a call back. I then attempted to do an on-line chat and this is how the conversation went.

Nick

Support Agent

E-mail:

[email protected]

Nick 13:13

Hey! How can I help?

Visitor 13:14

I need to cancel my order immediately please

I am calling my credit card company to stop payment

Nick 13:14

Why do you want to cancel?

Visitor 13:15

I don't want the product any longer

Nick 13:14

What made you change your mind?

Visitor 13:15

I just changed my mind. Please cancel my order

Nick 13:15

We will cancel it, no worries. Can you please explain the reason for cancellation?

Visitor 13:16

First I would like to see the cancellation on my card

Nick 13:16

Refund doesn't happen immediately, it takes up to 5 working days

Visitor 13:17

Well that's Ok I'll just call the bank. I just placed the order a half hour ago

Nick 13:17

Yes, I can see that. We will cancel the order like you asked but would like to know the reason so we can provide better service in the future.

Visitor 13:19

I was purchasing it for my mother and decided she would not use it. Again i need to see the cancellation now or I will just cancel my card payment

Nick 13:18

Did you receive order confirmation email?

Visitor 13:19

no

Nick 13:20

You will receive an order confirmation email - with order details you will need to confirm. Please respond to that email and request order cancellation and a refund. Thank you

Visitor 13:22

I'll just call the bank.

Nick 13:22

By calling the bank you won't resolve anything. I just described the next steps you need to take

Before the order is created through the system automatically we can't cancel it

Visitor 13:23

that's ok. i'll also call better business bureau

Nick 13:24

Feel free to do so

Visitor 13:25

thank you

Nick 13:24

No no, thank you

May I ask you one thing please?

Just one small thing, please?

Visitor 13:28

yes

Read

Nick 13:29

Doublethink and check before buying anything in the future. You will save both yourself and the other side a lot of time and effort. Also, if someone is trying to help you consider taking their advice rather than threatening, it will help a lot. Thank you!

Visitor 13:31

Understandable but generally individuals aren't rude in customer service.

Delivered

I had not yet even received a confirmation of my order. Within 10 minutes of my on-line chat I received the confirmation. I responded immediately and requested cancellation and refund. I later sent another message via e-mail requesting a confirmation of my initial e-mail and have yet to receive despite sending another e-mail this morning. This all started approximately 1:30 pm central standard time on 12/19/19 and it's 12:30 12/20/19. I called the bank but they can't do anything because the charge is currently pending. I'm afraid it's going to go through and I won't be able to do anything. I'm an [censored]!!!!!

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