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Prache Skin

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Prache Skin Reports & Reviews (1)

- Chesapeake, VA, USA

11/2019 A blinking pop up advertisement online specifically said Macy's was giving away FREE anti aging cream and all I needed to do was pay shipping and handling. I was looking online for some the day before and it said Macy's so I clicked on it. I read the site thoroughly and I paid the shipping and handling. Now a year later I have a bill from a collections agency saying I owe $103. I called Prache after locating the shipping confirmation email & an agent from oversees easily pulled up my information based on my phone num. He was able to verify my address & email, therefore, they had my information the entire time. Not once have I been notified of a balance due. He said they attempted to bill me 4 times. I have no letter, email, calls etc citing I owed monies for this product (that I did not use due to the quality).

Brenna Lee, Prache rep, employee ID EP5801 could not provide me with corporate info after probing for him to show me in writing where his organization has attempted to collect payment. He told me it was on the site and they do not notify the customers that payment is due. This is fraudulent. When I paid the shipping and handling this company did not specify that I would need to call and cancel after 14 days. Nor was I notified payment was due. One year later I am in collections . This is a fraudulent way to obtain money from unsuspecting people in the middle of a pandemic! Now they are extorting money from me or it will effect my credit.

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