Grandma's Gift Shop Reports & Reviews

Grandma's Gift Shop Reports & Reviews (61)

Total Scam

I purchased a windmill ornament in Mar 22. I contacted them in Jun to see where it was, they replied it had been delivered in Mar and provided tracking details showing that it had left China and had arrived in Australia some where at some time but no proof of delivery. Do not buy. They don't deliver and they take no responsibility but will take your money.

Useful

BUYER BEWARE DO NOT ORDER from this company, products never show up and customer service is basically useless. DO NOT ORDER

Useful

On September 25, 2020 I ordered 12 non-personalized 2020 Christmas ornaments, $101.90, for friends and family. Order # 140474GGS11. On September 25, $101.90 was taken from my account. On November 24, I sent an e-Mail inquiring about my order and received a response, apologized for the delay, due to the pandemic and it should be delivered soon - Justin F. On December 13, I sent another email concerning the same order. On December 15, another apology for delay, my order has been shipped, rest assured it should be delivered soon. On December 17, I requested the parcel delivery they used, UPS, USPS or FedEx, and the tracking number. December 23, I was informed that the tracking number has expired, would I like a replacement sent or a refund. After questioning what this meant via email, I received a Refund Notification for $101.90 which has not showed up in my account yet... Jeannine S.

Useful

Total money lost $67
Type of a scam Online Purchase

I placed on order on the 8th of October for a few Christmas ornaments for myself and a few of my relatives. They still haven't arrived on 21st December.

When I looked at the tracking info, none of it makes sense. Its continually saying returned, arrived at customs, returned to sender, arrival at destination, arrived at processing centre, received by carrier, then back to returned. I read some reviews of people saying the same thing, sadly, after I ordered via Grandma's gift shop.

I emailed them a few times due to the fact they have NO phone number or as they state in their emails.

Useful

This place is a total scam! When I contacted the company to ask about why my package appears to be stuck in Shanghai (it's been in the same place for over a week) they shared the same tracking link and told me to look there. Horrible. I asked for a refund and they told me they cannot because the order has already been shipped. The order was 1 of 2 presents my daughter asked for from Santa so I've had to order the item from another store. Total waste of money and my time! Do not order from here!

Useful

Yes. It's a scam. DO NOT ORDER FROM HERE! Ordered a bomber's hat for grandson. Never delivered. They just told me to look on the porch. Simply terrible. A pure ripoff. AVOID!

Useful

Scammer's website www.grandmasgiftshop.com
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

I ordered two Christmas ornaments that haven’t arrived after ten weeks. I have tried to contact them multiple times and they respond via email with an automatic response blaming COVID-19 for the delay and offering store credit in the amount. I’ve gotten the exact same email three times. This is theft, it’s happened to many people based on the reviews and I need a refund and they need to be shot down immediately.

Useful

Ordered two ornaments 10 weeks ago and nothing. DO NOT ORDER from here. I will be contacting my credit card company to reverse this. It’s theft!

Useful

I ordered the Unicorn necklace, earrings and ring. The order came yesterday but did not include the earrings. The earrings are why I ordered from your company. I can I go about getting the earrings before Christmas?

Useful

I ordered a Christmas ornament on October 22, 2020. Have not received anything yet - it is now December 7, 2020. The ornament has to come from China - according to the tracking information it is somewhere between China and USA. I am contacting the credit card company today to have the charge reversed.

Useful

I would love to know if the credit card company reversed the charge.

Useful

Ordered on Oct 5th and never received anything... we are December 7th... they told me over a month ago I would get my item in a day/week.. still nothing. Can't provide me with a tracking number. This seems like it's a scam. They keep writing back to me...always the same story... offering me a "store credit" !

Useful

Ordered a Christmas gift in October... was charged immediately for it.. it is now Dec 4 and have not received it.. they claim it was shipped via UPS but they have no record if it! They will not answer calls or emails. Several people have had several terrible experiences with the company!

Useful

Scam! I ordered 2 Christmas tree ornaments and it stated that it was hand painted. Alas, it came from China and was definitely not hand painted but some cheap rubber.. Very very disappointed and I paid USD27.97 for that 2 cheap and lousy ornaments.

Useful

I ordered 4 of these and I agree, they are total garbage! I made the mistake of sending them back for a "refund". They told me I had to send them back to Montreal via Canada Post with a tracking number. If I had sent them back by regular mail, it would have cost me $1.97. Instead, because I had to provide a tracking number to them, it cost me $25.94! I paid $77.80 including shipping both ways and they refunded $46.90.There is a difference of $30.90 that they refuse to refund. So I am out of pocket over $30 for items I no longer have. I have had several conversations by facebook messenger and email regarding this and they refuse to budge. I've asked to communicate with a manager to no avail and they have stopped communicating with me. This company should not be in business! They are thieves! I have never had such bad customer serice and I will NEVER deal with this company again!

Useful

Me too! Complete crap! They are refusing to refund my money and it took over 2 months to come.

Useful

i 0rdered a mat foe 13.98 and cloth book 11,98 book came but mat didn.t but they have my mone y please let my know if it going to come

Useful

This site is a scam. I ordered 2 items for our sons and they sent 1. They refuse to give a refund for the missing item and just keep saying they'll give a credit or replacement item. Their website clearly states a refund is possible but they refuse to give one.

Useful

This is 100% a scammers site, I bought a few Christmas decorations thinking it would be a good quality store from Canada, they were advertised as hand painted.
What arrived was directly from China, not Canada. It took months to arrive and was not hand painted or made from ceramic, it was rubber and extremely tacky. You’d normally pay $2 for what I received but I paid nearly $40.
They write back to emails and say they will give you a store credit and then you’ll never receive it.

Useful

Please don't buy here Ive orderd for around 100 dollars toys for my grandkids None of them were as advertised on their website Its a scam They really dont care if you put in a complain Also never saw my negative review on their website They only have the positive one up there

Useful

I ordered 7 items totalling $190.00. So far I have received one $10 item. Last week tracking said a dress I had ordered had been delivered, but it was not and the post office knows nothing. There is no info available about the rest of my order. Chargeback here I come! What a scam!

Useful

I ordered a black tutu dress for my grabdaughter. The picture was lovely. This is what arrived. A peach colour dress that beats no resemblance to the tutu skirt it was advertised as having. Ive added pics of how it should look and the actual item

Useful

+10

I ordered a little boy romper jumpsuit 6M inv. # c13591701651571.1 and paid through PayPal July 12th, 2020 and says it was delivered and now it's September 25, 2020 and still no package. This order totaled 45.98. Please send item or my money back.
Thank you, Betty Brown

Useful

Grandma's Gift Shop Contacts

Grandma's Gift Shop associated photos:

View Photos

Address:

6300 Place Northcrest, Montreal, Quebec, Canada

Phone:

+1 (844) 926-2084

Website:

grandmasgiftshop.com

E-mails:

If you know any contact information for Grandma's Gift Shop, help other victims by adding it!

Grandma's Gift Shop