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Brex Reports & Reviews (1)

Do Not give money to this company, opened an account and wired money but the customer service was so bad canceled my account. When I asked for my funds to be returned, was sent a letter from there legal department saying they were keeping funds. see email chain below

Original message --------

From:

Date: 3/16/21 9:36 PM (GMT-05:00)

To: [email protected]

Subject: Brex Cash & Brex Card - Account Closure Notice

We are reaching out to inform you that Brex is unwilling to support a business relationship with your company. Because of this, your Brex Card and Brex Cash accounts have been terminated with immediate effect. 

Please note that we are not returning accrued dividends or deposited funds in your Brex Cash account. 

This decision is final, and if there are any other questions please consult Brex’s Platform Agreement: https://brex.com/legal/

 

Best Regards,

The Brex Support Team

 

--------------- Original Message ---------------

From: [[email protected]]

Sent: 3/11/2021 9:35 AM

To: [email protected]

Subject: RE: Brex Cash Account Closure Form

Hi xxxxxxx,

We've passed this request along to our team and will reach out again shortly with confirmation when the account has been closed. 

Kindly, 

Adam

--------------- Original Message ---------------

From: [email protected]]

Sent: 3/11/2021 5:59 AM

To: [email protected]

Subject: RE: Brex Cash Account Closure Form

 

-------- Original message --------

From:

Date: 3/8/21 2:41 PM (GMT-05:00)

To: [email protected]

Subject: Brex Cash Account Closure Form

 

Hi xxxxx, 

We have attached an account closure form for your Brex Cash account as requested. Please fill it out in it's entirety and attach it to this email. Let us know if you have any additional questions or concerns! We are happy to help. 

Best, 

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