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Bombas Imposter - Fake Website Scam

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Bombas Imposter - Fake Website Scam Reports & Reviews (1)

- Pleasant Lake, MI, USA

I received a text from 'Bombas' promoting a holiday sale. The site was convincing and is using Bombas images and descriptions to appear legitimate. I placed an order, but when I went to check the status a few days I didn't have an email confirmation or recognizable charge so assumed I hadn't completed the purchase and ordered again, still under the impression the site was legitimate. I was shopping for the holidays and many business names show up different on card statements, which made it harder to ID and flag the charge.

I finally received an email from "Allyson" saying my order was shipped, but it was the first order. When I got the package, the majority of what I ordered was missing or not fulfilled correctly. I still was under the impression this was a legit company do wrote to explain and asked to return the items since I had accidently ordered twice. They began to give me the run around, offering miniscule discounts that increased very slightly with each exchange to just keep the items. I declined so the asked me to send photos of the order, which is when I looked closer and realized the socks were not authentic. I noted this and they told me I had to return the items to get a refund, but refused to provide any instructions to do so. I also told them they needed to refund the money for the items that were missing entirely and they refused.

I filed a dispute with my credit card for both chargers and when the company was charged back, they emailed me again saying I need to refund them 50%. Obviously that isn't going to happen.

When I finally connected the dots on the charges, the company is listed is Online General Store based out of Hong Kong.

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