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Big Baller Brand

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Big Baller Brand Reports & Reviews (7)

- Stacy, MN, USA

I ordered a T-shirt off of the Big Ballers website and haven’t recieved any US postal tracking info for almost 2 months. I have sent numerous emails about the status of my package or any legitimate information regarding my package, and if they couldn’t provide anything other then the confirmation that the money wasn’t taken out of my account, I requested a refund due to unreliable service. I am still waiting to hear anything back. I just want my money back at this point.

I paid $65.00 for a big baller sweater on12/10/17 and my order never arrived. It's 1/6/18 and still no response to my emails. The website has no number to call. I keep sending emails asking for my refund but there's nothing back.

ordered hoodie on nov 18, 2017 still no product, but they sure debited my acct on day of purchase. No reply from company except a "blanket" email stating thanks for supporting them. no way to track package or get updates.

- Poway, CA, USA

Hi,

I ordered a Hoody sweatshirt and its been 13 days, with no confirmation of shipping. I have asked for my money with no response.

We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.

Let me research and see what happened. I will need to check with USPS and get back to you quickly.

Big Baller Brand

Customer Service

On Thu, Dec 14 2017, at 12:37 AM, BIG BALLER BRAND (Shopify)

You received a new message from your online store's contact form.

Name:

*** L ***

Email:

[email protected]

Phone:

8588424641

Body:

Hi,

Following up on our order ORDER #40631. Please let us know

thanks,

***

*** ***

Dec 16 (2 days ago)

to Big

Hi,

Any update please.?

Thanks, ***

*** ***

Dec 17 (1 day ago)

to Big

Please refund my money as soon as possible. It has been 10 Days since my order was made and still I have not received a Tracking Number.

This is really bad customer service.

Basically, I made an order and never got it. I have been sending emails for the past 2 weeks but still have not received A SINGLE RESPONSE. I can't get a refund directly and I can't even send it back because I don't have it.

SHUT THIS COMPANY DOWN. They're scammers

If you pre-ordered the “Z02 Wet” Autographed Lonzo Ball shoe good luck getting them. $1000 and 7 months later still dont have the shoes not an answer back from the company when i requested and estimated time of arrival. This family is to focused on bailing out one of the “Ball Brothers” for stealing sunglasses in China it has caused a dely in their Ponzi Scheme.

I ordered from them, two different order number, one is order number 21908 a BBB tshirt amounting to $45 and the other one is order number 23088 a BBB hoodie amounting to $85 which THEY NEVER DELIVERED! i contacted them for a refund MANY TIMES THRU EMAIL but THEY DIDN’T REPLY ANYMORE!!! before, by the time they replied they said that it was being delivered, next thing they said that i should expect the delivery to arrived within the day, next they said that the shipment was returned back to them, then i cancelled it since it already took long, then again they said that it was being delivered so i waited again, then they send a fake tracking which cannot be track the item because it says there that the item is still with bigballer, then i emailed them again to cancel then no replies at all. please file a case against this company! found out also that i am not the only one who experienced the same scenes with big baller scammer!

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